MyBenefits Survey

Your feedback will provide us useful information to help us improve the MyBenefits website. This will take less than 5 minutes and all responses will remain anonymous.

What best describes your primary reason for visiting the MyBenefits website today?

This was my first time registering on the site
Access forms
Coverage details
File a claim
View claim status
Change address
Other:

Were you able to quickly find what you were looking for on the MyBenefits website?

Yes
No

If no, please explain.

Did you find the information accurate on the MyBenefits website?

Yes
No

If no, please explain.

Did you have to call the Allstate Benefits' Customer Care Center or another area for assistance after visiting the MyBenefits website to get the answer you needed?

Yes
No

If yes, why did you have to call?

How frequently do you visit the MyBenefits website?

This was my first time
More than once a day
Daily
About once a week
About once a month
Every few months
Every 6 months
Less often

What additional features would you recommend for the MyBenefits website? Choose 3

Mobile App
Live Chat/Intant Messaging
Email Alerts
Text Alerts
Links to Health Resources
Discounts
E-Learning
E-Signature
Other:

How likely is it that you would recommend Allstate Benefits to friend or colleague? *

Very Likely
Likely
Neutral
Not Likely
Less Likely

Please help us understand why you selected this answer

Overall, how satisfied are you with the MyBenefits website?

Very Satisfied
Satisfied
Neutral
Disappointed
Very Disappointed

If you need assistance or have additional feedback on the MyBenefits website, please contact customer care at
AB-CustomerCare@Allstate.com

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